Und plötzlich stürzt der Firefox ab

Hallo zusammen,

gestern rief mich ein Kunde an, der sagte, sein Firefox würde nicht mehr funktionieren und immer abstürzen. Wir haben dann gemeinsam in einer TeamViewer Sitzung den Firefox deinstalliert und versucht, die aktuellste Version zu installieren, leider ohne Erfolg.
Firefox stürzt ab, kann nicht mal mehr im abgesicherten Modus gestartet werden.

Das Problem trat von jetzt auf gleich auf.

Ich wollte dann bei mir in meinem Firefox versuchen, im Netz Infos zu finden und siehe da, gleiches Problem. Vormittags funktionierte es noch, nachmittags nicht mehr. Dazwischen lag nur ein Neustart.

An Updates wurden laut Updateverlauf nur das Flash aktualisiert, das habe ich dann deinstalliert, hat aber keine Wirkung gehabt. Ein erneuter Updatescan brachte nichts neues, dafür wurde aber ein Update für die Grafikkarte angezeigt, welches ich eingespielt habe. Der Firefox stürzt aber immer noch ab.
Ich hab mal den Bericht angehängt, der von Firefox generiert wird, vielleicht kennt sich ja jemand aus oder ist vielleicht jemandem das Problem schon bekannt?
Ein Virenscan mit der CT Desinfect hat jedenfalls nichts gebracht.

Gruß Kellogs


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