kenjiee
Jan 07, 2021
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Explore.exe mit Desktop startet nicht (CrashDump anbei)

GermanQuestionWindows 10Microsoft
Guten Tag,

ein Client Notebook Lenovo T570 startet die Explorer.exe nach erfolgreichem Login nicht.
Das heißt Windows zeigt einen schwarzen Bildschirm mit Mauszeiger an, mehr nicht.

Explorer.exe kann danach über den TaskManager Probleme gestartet werden.


Problembehebung:

- Komplett Windows 10 2H20 auf einer blanken SSD neu installiert. Fehler ist mitgewandert.
- Cortana APP über Windows Store neu installiert.

Anbei der CrashDump
Ich bitte hier um Hilfe. Ich kann nicht verstehen was hier falsch läuft.
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on NOTEBOOK-caa12

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 3

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 177

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 78652

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2


NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=0000000080004005 rbx=0000000080004005 rcx=00000000034e14a0
rdx=00000000000200fe rsi=00000000000200fe rdi=0000000000000000
rip=00007ff73b09830b rsp=00000000033ea7c0 rbp=00000000033ea880
 r8=00000000033ea880  r9=0000000000000000 r10=00000ffee75e09d2
r11=00000000033ea800 r12=0000000000000000 r13=000000000000c028
r14=0000000000000000 r15=00000000033eae88
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
explorer!CTaskBand::_IsCortanaStoreAppView+0x1f:
00007ff7`3b09830b 488b07          mov     rax,qword ptr [rdi] ds:00000000`00000000=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff73b09830b (explorer!CTaskBand::_IsCortanaStoreAppView+0x000000000000001f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

PROCESS_NAME:  explorer.exe

READ_ADDRESS:  0000000000000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

STACK_TEXT:  
00000000`033ea7c0 00007ff7`3b09a0a3 : 00000000`033eae88 00000000`80004005 00000000`00000000 00000000`00000000 : explorer!CTaskBand::_IsCortanaStoreAppView+0x1f
00000000`033ea800 00007ff7`3afc0647 : 00000000`033eae90 00000000`033ea8b0 00000000`000200fe 00000000`000200fe : explorer!CTaskBand::_TryGetCustomMinRect+0x27
00000000`033ea830 00007ff7`3af4aac5 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`033eae88 : explorer!CTaskBand::_HandleGetMinRect+0xc59f7
00000000`033ea8d0 00007ff7`3af4a285 : 00000000`0000c028 00000000`00000000 00000000`012b0000 00000000`00000013 : explorer!CTaskBand::_HandleShellHook+0x65
00000000`033ea980 00007ff7`3af04798 : 00000000`00000001 00000000`000200c6 00000000`00000000 00007ffe`9e5e786b : explorer!CTaskBand::v_WndProc+0x115
00000000`033eab90 00007ffe`9d29e858 : 00000000`00000001 00000000`033eadc0 00000000`00000000 00000000`80000022 : explorer!CImpWndProc::s_WndProc+0x78
00000000`033eabd0 00007ffe`9d29de1b : 00000000`033eb4f8 00007ff7`3af04720 00000000`000200c6 00007ffe`0000c028 : user32!UserCallWinProcCheckWow+0x2f8
00000000`033ead60 00007ffe`9d29d08c : 00000000`000200c6 00000000`40000000 00000000`00000005 00000000`0000008b : user32!SendMessageWorker+0x70b
00000000`033eae00 00007ffe`9d29c7b8 : 00000000`00000038 00000000`010d1800 00000000`03501c20 00007ffe`9cdc6cf1 : user32!RealDefWindowProcWorker+0x78c
00000000`033eaf00 00007ff7`3af4a22d : 00000000`0000008b 00000000`034e14a0 00000000`000200c6 00000000`000200fe : user32!DefWindowProcW+0x178
00000000`033eaf60 00007ff7`3af04798 : 00000000`00000001 00000000`000200c6 00004ddf`2ba62c2e 00000000`00000000 : explorer!CTaskBand::v_WndProc+0xbd
00000000`033eb170 00007ffe`9d29e858 : 00000000`00000001 00000000`00000003 00000000`00000000 00000000`80000022 : explorer!CImpWndProc::s_WndProc+0x78
00000000`033eb1b0 00007ffe`9d29e3dc : 00000000`00000000 00007ff7`3af04720 00000000`000200c6 00000000`0000008b : user32!UserCallWinProcCheckWow+0x2f8
00000000`033eb340 00007ffe`9d2ba492 : 00000000`00000000 00000000`00000000 00000000`000200fe 00000000`04cdbd50 : user32!DispatchClientMessage+0x9c
00000000`033eb3a0 00007ffe`9e66fde4 : 00000000`00000000 00007ffe`9cf9d9f0 00007ffe`9cf9dbe0 00007ffe`9cf4f370 : user32!_fnINOUTLPRECT+0x32
00000000`033eb400 00007ffe`9c3d1064 : 00007ffe`9d29a5c3 00000000`033eb4d0 00000000`033eb4f0 00000000`0101fd10 : ntdll!KiUserCallbackDispatcherContinue
00000000`033eb498 00007ffe`9d29a5c3 : 00000000`033eb4d0 00000000`033eb4f0 00000000`0101fd10 00000000`00ca7000 : win32u!NtUserPeekMessage+0x14
00000000`033eb4a0 00007ffe`9d29a523 : 00000000`00007fff 00000000`033eb620 00000000`00000003 71012b53`20b5b779 : user32!_PeekMessage+0x43
00000000`033eb510 00007ffe`9cdcb383 : 00000000`033eb620 00000000`033eb7f0 00000000`00010112 00000000`00ff0000 : user32!PeekMessageW+0x143
00000000`033eb580 00007ffe`9cdcb2ed : 00000000`033ebdd0 00000000`033eb620 00000000`00010112 00007ffe`00000400 : combase!CCliModalLoop::MyPeekMessage+0x53
00000000`033eb5f0 00007ffe`9cdcb4ca : 00000000`00000000 00000000`033ebdd0 00000000`033eb8a0 00000000`00000002 : combase!CCliModalLoop::PeekRPCAndDDEMessage+0x49
00000000`033eb660 00007ffe`9cdcae7f : 00000000`033ebdd0 00000000`033eb7f0 00000000`00480040 00000000`033ebdd0 : combase!CCliModalLoop::FindMessage+0x46
00000000`033eb6d0 00007ffe`9cd3e06a : 00000000`033ebdd0 00000000`000003e8 00000000`033ebdd0 00000000`00000000 : combase!CCliModalLoop::HandleWakeForMsg+0x57
00000000`033eb770 00007ffe`9cd3dd4b : 00000041`d9c5c4fe 00000000`033eb860 00000000`04b01cc2 00000000`010d0640 : combase!CCliModalLoop::BlockFn+0x2de
00000000`033eb830 00007ffe`9cd9f1b6 : 00000000`ffffffff 00000000`010a38f0 00000000`033eb900 00000000`010d0640 : combase!ClassicSTAThreadWaitForCall+0xbb
00000000`033eb8a0 00007ffe`9cdc4193 : 00000000`010a38f0 00000000`034c1280 00000000`00000000 00000000`010a38f0 : combase!CSyncClientCall::SendReceive2+0x9d6
00000000`033ebda0 00007ffe`9cda08eb : 00000000`00000003 00000000`034ff080 00000000`010a38f0 00007ffe`9cd2f704 : combase!ClassicSTAThreadSendReceive+0xa3
00000000`033ebed0 00007ffe`9cd42044 : 00000000`04ce3fd8 00000000`00000003 00000000`00000001 00000000`00000001 : combase!CSyncClientCall::SendReceive+0x18b
00000000`033ec100 00007ffe`9cdc390e : 00000000`033ec320 00000000`00000003 00000000`00000000 00000000`00000001 : combase!CClientChannel::SendReceive+0x84
00000000`033ec170 00007ffe`9c7b0d84 : 00007ffe`9c6f8e90 00000000`00000000 00000000`00000003 00000000`00000000 : combase!NdrExtpProxySendReceive+0x4e
00000000`033ec1a0 00007ffe`9c7b47d0 : 00007ffe`9cf66c90 00000000`00000003 00000000`00000000 00007ffe`9cf63120 : rpcrt4!NdrpClientCall3+0x3a4
00000000`033ec510 00007ffe`9cf46457 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`04ce3fd8 : rpcrt4!NdrClientCall3+0xf0
00000000`033ec8a0 00007ffe`96f36d0e : 00000000`033ec988 00000000`00000000 00000000`033eca80 00000000`04d7c2b0 : combase!IClassFactory_CreateInstance_Proxy+0x67
00000000`033ec8e0 00007ffe`96f3811c : 00000000`00000000 00000000`04cb2ee8 00000000`04d7c2b0 00000000`033eca80 : smartscreenps!`anonymous namespace'::get_instance<Windows::Internal::Security::SmartScreen::IAppReputationService,`anonymous namespace'::smartscreen,1>+0xbe  
00000000`033ec950 00007ffe`96f369e2 : 00000000`033ecab0 00000000`00000000 00000000`033eca30 00000000`033ecac0 : smartscreenps!stdext::details::unique_function_<0,Microsoft::WRL::ComPtr<Windows::Internal::Security::SmartScreen::IAppReputationService> __cdecl(void),stdext::details::executable_tag>::impl<stdext::details::executable_tag,Microsoft::WRL::ComPtr<Windows::Internal::Security::SmartScreen::IAppReputationService> (__cdecl*)(void)>::execute+0x1c
00000000`033ec980 00007ffe`96f36838 : 00000000`04cd4cb0 00000000`04cb2e00 00007ffe`96f367e0 00000000`00000000 : smartscreenps!<lambda_cb13a7ba50ad11e6d5a27e58905efc2e>::operator()+0x196
00000000`033ecb80 00007ffe`96f3680f : 00000000`033ecd10 00007ffe`96f39188 00000000`033ecc80 00007ffe`96f3674a : smartscreenps!stdext::api_entry::operator()<<lambda_f07147b7f97f2a61f48796883ecf2665> >+0x1c
00000000`033ecbc0 00007ffe`99d66482 : 00007ffe`96f38290 00000000`033ecc78 00000000`033ecc80 00000000`00000000 : smartscreenps!shared::com_factory<Windows::Internal::Security::SmartScreen::IAppReputationServiceStatics,Windows::Internal::Security::SmartScreen::IAppReputationService>::ActivateInstance+0x2f
00000000`033ecc10 00007ffe`99d37591 : 00000000`033eccd8 00000000`04d7c2b0 00000000`04d7c2b0 00000000`033eccf0 : windows_storage!<lambda_220268b3e43c5b1592498224bf59bc3c>::operator()+0xa6
00000000`033eccb0 00007ffe`99d37497 : 00000000`00000000 00000000`033ece20 00000000`8002000b 00007ffe`99d1902f : windows_storage!CBindAndInvokeStaticVerb::ReportSmartScreenTelemetry+0xad
00000000`033ecd20 00007ffe`99cec5c3 : 00000000`ffffffff 00000000`00000000 00000000`04da7ef0 00000000`04da44f8 : windows_storage!CBindAndInvokeStaticVerb::ZoneCheckFile+0x93
00000000`033ecdd0 00007ffe`99cedb30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : windows_storage!CBindAndInvokeStaticVerb::CheckSmartScreen+0x13b
00000000`033ece40 00007ffe`9dd7b5bd : 00000000`034ca9e0 00000000`00000000 00000000`03447d20 00007ffe`99d36410 : windows_storage!CBindAndInvokeStaticVerb::Execute+0x1a0
00000000`033ed160 00007ffe`9dd8e3b9 : 00000000`0000005e 00000000`03447d20 00000000`03447d20 00000000`00000000 : shell32!CShellExecute::_ExecuteAssoc+0x10d
00000000`033ed1d0 00007ffe`9dd90ce0 : 00000000`033ed640 00000000`00000000 00000000`00000000 00000000`03447d20 : shell32!CShellExecute::_DoExecute+0xd9
00000000`033ed240 00007ffe`9dd9185b : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`00000000 : shell32!CShellExecute::ExecuteNormal+0x1fc
00000000`033ed420 00007ffe`9dd9109e : 00000000`04d72060 00000000`00000000 00000000`033ed580 ffffffff`ffffffff : shell32!ShellExecuteNormal+0xa3
00000000`033ed480 00007ffe`9dde93c1 : 00000000`00000001 00000000`00001500 ffffffff`ffffffff 00000000`00000000 : shell32!ShellExecuteExW+0xde
00000000`033ed620 00007ffe`7179da63 : ffffffff`ffffffff 00007ffe`71a25140 ffffffff`ffffffff 00000000`00000000 : shell32!ShellExecuteW+0x81
00000000`033ed6e0 00007ffe`7179ae38 : 00000000`04cd7bf0 00000000`00000000 00000000`00000006 01d6e338`fffff1f0 : LenovoBatteryGaugePackage+0xda63
00000000`033ed9a0 00007ffe`7179a8fb : 00000000`04cd7bf0 00000000`00000000 00000000`04cd7bf0 00000000`033ee150 : LenovoBatteryGaugePackage+0xae38
00000000`033edae0 00007ffe`717b7932 : 00000000`000001f9 00000000`00010142 00007ffe`7179a880 00007ffe`71790000 : LenovoBatteryGaugePackage+0xa8fb
00000000`033edb70 00007ffe`717b993a : 00007ffe`717b74ec 00000000`033ee150 00000000`00000000 00000000`04cd7bf0 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0xd8d2
00000000`033edd00 00007ffe`717b2abd : 00000000`00000000 00007ffe`717b98ec 00000000`00000000 00007ffe`71a2fcb0 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0xf8da
00000000`033edd50 00007ffe`717b35b4 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0x8a5d
00000000`033ede20 00007ffe`9d29e858 : 00000000`00000001 00000000`033ee320 00000000`00000000 00000000`00000000 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0x9554
00000000`033ede60 00007ffe`9d29e3dc : 00000000`00000008 00007ffe`717b3560 00000000`00010142 0000d885`00000001 : user32!UserCallWinProcCheckWow+0x2f8
00000000`033edff0 00007ffe`9d2b2bf7 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffe`00000000 : user32!DispatchClientMessage+0x9c
00000000`033ee050 00007ffe`9e66fde4 : 00000e8c`0343fd50 00007ffe`717b3560 00000000`00010142 00000000`00000083 : user32!__fnINLPCREATESTRUCT+0x87
00000000`033ee0b0 00007ffe`9c3d1ec4 : 00007ffe`9d297d8b ffffffff`ffff0000 00000000`00000000 00000000`033ee678 : ntdll!KiUserCallbackDispatcherContinue
00000000`033ee208 00007ffe`9d297d8b : ffffffff`ffff0000 00000000`00000000 00000000`033ee678 00000000`033ee2d0 : win32u!NtUserCreateWindowEx+0x14
00000000`033ee210 00007ffe`9d297958 : 00007ffe`00000006 00007ffe`00000000 00000000`00000000 00000000`46000000 : user32!VerNtUserCreateWindowEx+0x20f
00000000`033ee5a0 00007ffe`9d2977a2 : ffffffff`00000014 00000000`00000001 00000000`00000000 00000000`46000000 : user32!CreateWindowInternal+0x1a4
00000000`033ee700 00007ffe`717bbcfc : 00000000`00000000 00007ffe`9d2bb27e 00007ffe`71a2c4fc 00007ffe`717ade80 : user32!CreateWindowExW+0x82
00000000`033ee790 00007ffe`717b4909 : 00007ffe`7179aa50 00000000`04cd7bf0 00000000`00000000 00000000`00000000 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0x11c9c
00000000`033ee810 00007ffe`717933dd : 00000000`03437fa8 00007ffe`719e46c0 00000000`00000014 00007ffe`717c2a73 : LenovoBatteryGaugePackage!LaunchPinVantageToolbarToast+0xa8a9
00000000`033ee8e0 00007ffe`9c97aa29 : 00000000`80004005 00000000`03437f90 00000000`80004005 00000000`03437f90 : LenovoBatteryGaugePackage+0x33dd
00000000`033eea30 00007ffe`7305d1ac : 00000000`0108de90 00000000`03437f90 00000000`034baeb0 00000000`03437f70 : SHCore!IUnknown_SetSite+0x49
00000000`033eea70 00007ff7`3af3499a : 00000000`034baec0 00000000`034a0e70 00000000`033eeb09 00007ffe`717addc0 : explorerframe!CBandSite::AddBand+0xcc
00000000`033eeab0 00007ffe`730b7dc3 : 00000000`034baeb8 00000000`049c5c60 00000000`00000000 00000000`00000001 : explorer!CTrayBandSite::AddBand+0x8a
00000000`033eeb70 00007ff7`3af3409a : 00000000`80004005 00000000`049c5c60 00000000`00000000 00007ffe`991db8d9 : explorerframe!CBandSite::Load+0x173
00000000`033eec20 00007ff7`3af36f36 : 00000000`80004005 00000000`03437fb8 00000000`000006cc 00000000`00000000 : explorer!PersistStreamLoad+0x46
00000000`033eec50 00007ff7`3af33f14 : 00000000`00000002 00000000`010a73d0 00000000`010a73d0 00000000`010a73e8 : explorer!BandSite_Load+0xa6
00000000`033ef4d0 00007ff7`3af32dc2 : 00000000`010a73d0 00000000`010a73d0 00000000`00000000 00000000`010a73e8 : explorer!TrayUI::_InitBandsite+0x34
00000000`033ef510 00007ff7`3af8185f : 00007ff7`3b207250 00007ff7`3b207250 00000000`00000000 00000000`034f29a0 : explorer!TrayUI::Initialize+0x62
00000000`033ef570 00007ffe`9c97da50 : 00000000`00000000 00000000`00000000 00000000`012cbc50 00000000`0000282a : explorer!CTray::_SyncThreadProc+0x417

SYMBOL_NAME:  explorer!CTaskBand::_IsCortanaStoreAppView+1f

MODULE_NAME: explorer

IMAGE_NAME:  explorer.exe

STACK_COMMAND:  ~14s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_explorer.exe!CTaskBand::_IsCortanaStoreAppView

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {06a0802e-ba80-a49f-170c-dd9e0629d507}

Followup:     MachineOwner
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Content-Key: 638573

Url: https://administrator.de/contentid/638573

Printed on: April 19, 2024 at 20:04 o'clock

6 Comments
Latest comment
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Member: gammelobst
gammelobst Jan 07, 2021 at 10:15:52 (UTC)
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Hallo,

BIOS ist aktuell?
Member: Celiko
Celiko Jan 07, 2021 updated at 11:14:20 (UTC)
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Moin,

am besten Mal alle Treiber aktualisieren falls notwendig.
Ich verweise dann auch mal auf den Link: https://sichernpc.de/fragt-uns/wie-behebt-man-den-fehler-die-anweisung-i ...
Vielleicht hilft dir etwas davon.
Damals hat bei mir der neuste Grafikkarten Treiber geholfen.

MfG
Member: beidermachtvongreyscull
beidermachtvongreyscull Jan 07, 2021 at 11:31:51 (UTC)
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Mahlzeit!

https://sichernpc.de/fragt-uns/wie-behebt-man-den-fehler-die-anweisung-i ...

Um Hardware und Software auszuschließen, würde ich tatsächlich auch in Hardwarenähe anfangen.

Lade Lenovo System Update und führe die Aktualisierung der Hardware und aller Treiber durch.

Wenn das Problem nach einer Hardware-Diagnose (CPU u. RAM) nach wie vor besteht, würde ich bei dem verlinkten Artikel die Optionen mal eine nach der anderen probieren.

Gruß
bdmvg
Member: mayho33
mayho33 Jan 07, 2021 at 11:39:07 (UTC)
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Ich hatte (aber schon vor Jahren) ein ähnliches Problem mit einer Siemens-Software auf einem T4xx in Verbindung mit Kingston-RAM.

ein bestimmter Speicherbereich im RAM konnte nicht beschrieben werden und die Explorer.exe hat sich verabschiedet. Nach dem Tausch des RAM und Einbau eines anderen Prozessors hats funktioniert. War nicht ganz billig, aber die Software war wesentlich teurer. Darum haben wir uns dafür entschieden.

Aktualisiere mal das BIOS und alles Treiber (habe ja schon einige empfohlen) und lasse anschließend einen RAM-Test laufen.

Grüße!
Member: Kenjiee
Kenjiee Jan 07, 2021 at 15:28:16 (UTC)
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Ja ist aktuell.
Member: Kenjiee
Kenjiee Jan 07, 2021 at 15:28:49 (UTC)
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Danke, sind aktuell.
GermanQuestionWindows 10Microsoft
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