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Document ID: 255029 E-Mail this document to a colleague
http://support.veritas.com/docs/255029
Backup Exec 9.x or 10.x fails to install, and the error message "Failed to install third party
products" or "Error 1603 installing VERITAS Update using cmdline" is reported in the Backup
Exec installation log file (bkupinst.log).




msiexec.exe /i "C:\vu\WINNT\INSTALL\VxSDM\VERITAS Update.msi" /qn
ALLUSERS=1 INSTALLDIR="C:\Program Files\VERITAS\VxUpdate"
TRANSFORMS=C:\vu\WINNT\INSTALL\VxSDM\1033.MST
Failed to install third party products OR "Error 1603 installing
VERITAS Update using cmdline:"

When installing VERITAS Backup Exec (tm) 9.x or 10.x, the following error may appear in the
installation log:
msiexec.exe /i "C:\vu\WINNT\INSTALL\VxSDM\VERITAS Update.msi" /qn ALLUSERS=1
INSTALLDIR="C:\Program Files\VERITAS\VxUpdate"
TRANSFORMS=C:\vu\WINNT\INSTALL\VxSDM\1033.MST. Failed to install third party
products
When installing Backup Exec 9.x or 10.x, the following error may appear in the installation log when
installing VERITAS Update:
Error 1603 installing VERITAS Update using cmdline.
The Microsoft Windows Installer is used to install both Backup Exec 9.x or 10.x for Windows Servers
and VERITAS Update. The error occurs because the Windows Installer does not have sufficient
rights to one of the following directories:
Source directory - The directory where the installation files for Backup Exec and
VERITAS Update are located
Temp directory - The temporary directory where Windows Installer stores its temporary
files (for example, c:\temp). To determine where the temporary files are stored, check the
"TEMP" and "TMP" environment variables in Control Panel | System | Advanced.
Target directory - The directory to where Backup Exec and VERITAS Update are being
installed
Installer directory - The directory where the Windows Installer exists, that is
C:\Winnt\Installer
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· ·
To install Backup Exec or VERITAS Update, the user "System" must have Read, Write, and Read &
Execute rights to all four directories listed above.
To verify the rights on a directory, do the following:
1. Open Windows Explorer
2. Right-click on a directory listed above
3. Click Properties, and then click the Security tab
Note: If the directory being checked does not have a Security tab, the drive is not an NT File System
(NTFS) drive, and therefore did not cause the installation failure.
4. Verify the user "System" has the three rights listed above (Figure 1)
Figure 1
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Backup Exec 9.x or 10.x fails to install, and the error message "Failed to install third party products" o... http://seer.entsupport.symantec.com/docs/255029.htm
If "System" does not have the required rights, do the following to grant "System" the required rights:
1. Click Add
2. Select the user "System," and then click Add
3. Click OK
4. With the user "System" selected, select Allow for the rights: Read, Write, and Read & Execute,
and then click OK.
In addition to the above rights, verify that the Restrict CD-ROM access to locally logged-on user
Only policy is not selected under the Group Policy settings.
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To verify the group policy settings, do the following:
1. Click Start | Run, and then type MMC
2. From the Microsoft Management Console (MMC), select Add/Remove Snap-in
3. Select Group Policy Snap-in
4. In Group Policy Snap-in, click Windows Settings | Local Policy | Security Settings (Figure 2)
Figure 2
5. Double-click the policy: Restrict CD-ROM access to locally logged-on user only
6. From the Local Security Policy Setting dialog, select Disabled, and then click OK (Figure 3)
Figure 3
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7. Quit MMC
8. Log out from the server and log onto the server for the changes to take effect (since this is a group
policy). After the new rights have been added, run the Backup Exec or VERITAS Update installation
again.




Troubleshooting VERITAS Backup Exec 9.0 for Windows Servers installations
http://support.veritas.com/docs/252437
268137: "Failed to create directory 'C:\Program Files\Common Files\InstallShield\engine\6\Intel 32' "
is reported in the bkupinst.log file.
http://support.veritas.com/docs/268137
276144: Remote Agent for Windows Server Installation fails, the error " Registry cannot be opened "
displays in the Bkupinst.log file.
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