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Q. Why do I have to register for certain software?

A.  Access to certain Cisco software requires registration due to export regulations and contract access.  To create a Cisco.com account you can register here: http://tools.cisco.com/RPF/register/register.do .

The registration process enables you to obtain a username and password that creates a guest login to access any free, downloadable Software from Cisco.com.  To access contract-restricted software you must associate a valid service contract to your profile in the additional access tab in the profile manager. Registering and reporting software downloads for software containing encryption is required by the US government. If you would like to know more information on cryptographic software and export compliance that is enforced by the US federal government, you can visit the url - http://www.cisco.com/wwl/export/crypto/tool/faq.html If you have any suggestions/concerns regarding Registration, you can send an e-mail with your Corporate login details (Username/e-mail ID, Company information) to web-help@cisco.com

 Q. I am already registered as a Guest user and logged in.  Why am I still unable to download software?

A : Certain software needs additional access and cannot be downloaded by a Registered Guest user. To download this software you need to have a valid Technical Support Services Agreement. This can be obtained by:

> Contact your Cisco Account team if you have a Direct Purchase Agreement.

> Contact a Cisco Partner or Reseller to purchase a service agreement. -http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp

> Use the Profile Manager to update your Cisco.com profile and request association to service agreement - http://tools.cisco.com/RPF/profile/edit_entitlement.do?Tab=3

> Learn more about Technical Service Agreements and Software Downloads